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OneTouchDisplay.com Return Policy (Damaged or Non-Functioning Items Only)

1. Scope

This policy applies exclusively to products delivered in a damaged or non-functioning condition. It does not cover any other type of return or exchange.

2. Inspection and Notification

  • Inspect Immediately: Please inspect your package upon delivery.
  • 3-Day Reporting Window: If you notice damage to the product or it is not functioning right out of the box, you must contact us within 3 days of delivery.
  • Required Evidence: Send an email to [support@onetouchdisplay.com] with:
    1. Your Order Number or proof of purchase.
    2. Photos or video clearly showing the damage or issue.

3. Return Merchandise Authorization (RMA)

  • After reviewing your case, our team will issue an RMA number if your request is approved.
  • No returns will be accepted without an RMA number.

4. Shipping the Damaged/Defective Item

  • You may be required to return the product for further inspection.
  • Follow all provided instructions to securely package and ship the item back to us.
  • If approved, we will cover return shipping costs (if applicable).

5. Refunds or Replacements

  • Replacement: If stock is available, we will send you a replacement at no additional cost once we receive and verify the returned item.
  • Refund: If a replacement is unavailable or you opt out of receiving one, we will issue a full refund to your original payment method.
  • Processing Time: Please allow 5–10 business days for refunds to appear in your account, depending on your bank or payment provider.

6. Exclusions

  • Any report made after 3 days from the delivery date will not be eligible for a return or refund under this policy.
  • Damage caused by misuse or improper handling, and issues arising after the 3-day window, are not covered.
  • Custom or personalized products are only eligible for return if they arrive damaged or DOA within the 3-day window.

7. Contact Us

For assistance or questions regarding this policy, please email us at:
Email: imagewinner@gmail.com
Phone: 73730 56625

Note: This policy overrides any general return policy for the specific scenario of products that arrive damaged or not functioning. By purchasing from OneTouchDisplay.com, you agree to this policy and our other terms and conditions.